Refund policy

We offer a 14-day return policy for orders placed within Australia. You have 14 days from the date of receiving your item to request a return. Please note that this policy does not apply to items purchased during a SALE period or for orders shipped outside of Australia.

For international orders, all sales are final. Due to the high cost of returning items from outside Australia, we are unable to accept returns on these purchases. We appreciate your understanding!

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@superlove.store. Please note that for change of mind returns, we charge a 10% restock fee and all postage for returns is the responsibility of the customer. Returned parcels must be sent with tracking as well.

You can always contact us for any return question at support@superlove.store.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items purchased while they were on sale is non-refundable. Items at an advertised discounted price are FINAL. Items in clearance are non-returnable & non-refundable, we cannot replace/refund items that were put on clearance.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.