FAQ

Can I use cleaning products before applying decals?

We highly advise you to stay away from dedicated window cleaning products as they won't allow any of our decals to stay on the surface. Cleaners that are ammonia based will leave your sticker bubbling and peel over time!

We suggest you use alcohol with a cleaning cloth to wipe down the surface in order to prep it for your decal sticker!

 

Where is my order?

Once we have packed your order, you should receive a shipping confirmation to your email alongside a tracking number! Please paste that tracking number into AusPost's tracking website, it will give you the latest update on where your goodies are!

 

Do you ship to the EU/UK?

Yes, we ship to the EU/UK - however your order may incur additional fees from customs as we are not registered for VAT.

 

All orders are delivered duties unpaid and all import taxes, duties and customs fees as well as compliance with the laws and regulations of the destination country, are the customer's responsibility.

 

How long will it take for my order to be delivered to me?

The delivery speeds vary from country to country!

These are the estimated delivery times after we finish fulfilling your orders!

 

We usually take 1-3 business days to pack your order and send them out for delivery! However during new releases, it can take us up to 10 days to pack them depending on how many orders are placed.

 

When will my pre-order be shipped out?

If you have pre-ordered an item from our website, please read the product description for a detailed explanation about shipping estimates/production times, etc.

Each pre-order item will be produced at a different rate, so please be patient when waiting for your orders, as production times are out of our hands.

We try our best to give the closest estimate we can on when items will be ready for shipment! We also make weekly updates on our Instagram story about production, so be sure to check those for more detailed info.

Other

If any of your questions weren't answered within the FAQs, then pretty please send an email to our email at: support@superlove.store

We always try our best to respond as quickly as possible.

Thank you so much for visiting and supporting SUPERLOVE!